shipping & returns
return & exchange policy
What is the Refund/Exchange Policy?
We understand that there may be a case in which you need to return or exchange your order. We are more than happy to accommodate eligible* returns/exchanges within 7 days of receiving your order (If seal is not broken, Not used and Untagged).(Due to COVID-19 We have updated our Return Policy considering CDC guidelines and as per updated policy returns are not accepted until further notice.
Why are Human Hair Extensions not exchangeable/returnable if used?
Human hair extensions are a hygienic product and cannot be returned or exchanged once they have been used. We always take matters of hygiene and public safety solemnly and DO NOT ALLOW used items to be returned for the safety reasons. This is an industry standard, and No exceptions will be made. If you are unsure about the integrity of your Hair Extensions, contact our customer service by email at firstname.lastname@example.org
Extensions must be in its original packaging & not be used in any form, this includes wash, straighten or colored.
Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
Hair Extension Returns are only accepted If seal is not broken, Not used and Untagged.
All Returns will be charged a return shipping cost. (No Restocking fee is applied)
All exchanges must go through our exchange process which can take 3-5 days to process once we receive it. We do not process returns on weekends. Please plan accordingly and call our customer service if you are in a rush.
We do not provide shipping labels for returns and exchanges. We strongly recommend you send your item back with a tracking number to avoid lost returns.
Please write on outside of package “RETURN, NO DUTIES” or your package may be returned to you.
Can I return or exchange hair if it has been colored or dyed?
We do not accept returns once the Hair is colored/altered.
Can I exchange my hair extensions for a different length?
We accept exchanges for a different length & colors for eligible hair extensions. If you would like assistance choosing which length before making your purchase, email us at email@example.com.
What if my order is defective?
If a product is defective please send a photo of the defect without removing the tag along with a description to customer service at firstname.lastname@example.org and we will gladly help you to resolve the issue.
May I return/exchange Anik Hair Extensions without submitting a return request?
NO! You need to submit a claim via email to email@example.com We will contact you via email or phone. Once you hear from our customer service representative, we will provide you return instructions, then you may ship your item(s) back to us.
How do I return my item?
All Anik Hair Extensions must be shipped back in the original packaging. The packaging must not be torn or disfigured in any way or a return will not be issued. A copy of your invoice must accompany your return/exchange to facilitate tracking of your returned product and to quicken your refund. Please note that refunds/exchanges for merchandise returned without submitting for a return/exchange will be denied.
All items will be inspected upon receipt to see if you qualify for a return/exchange. Worn/tampered merchandise will not be refunded or eligible for an exchange & will be returned to you in the condition they were received.
How will I receive my refund?
A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not worn or adulterated. We do not charge any restocking fee.
When will I receive my refund?
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 3-5 business days after your return is received at our Returns Center for processing.
When will I receive my exchanged items?
Please allow 3-5 business days after your return to arrive at our Returns Center for processing. Once we have received, inspected and approved that the hair extensions are not worn or adulterated with, you will be issued a store credit to repurchase your desired shade/length for exchange.
What if I was shipped the wrong product?
If you receive the wrong product, we apologize and we will do our best to quickly fix our mistake. Please contact us asap at firstname.lastname@example.org with your order, and detailed information and we will be happy to make it right.
Out of Stock Policy:
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. Most out of stock items are in stock again within 1 week & sometimes sooner. Backorders will automatically be upgraded to 2-4-day shipping (*Domestic orders only) to get it to you even sooner. Custom length items are not kept in stock but can be special ordered for you and are shipped within two (2) weeks.
Order Cancellation Policy:
To cancel an order you have placed with Anikhairs.com, you must contact customer support by email email@example.com before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order if it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has been shipped, the order cannot be cancelled. In this case, you can request to return the item for a refund.
Delivery Refusal & Failure to Retrieve:
When a customer places an order online and then subsequently refuses to accept delivery of the order, and for any other reasons that are attributable to customer error, the customer can be assessed a 15% restocking fee and full shipping charges.
How may I contact you?
Email us anytime at firstname.lastname@example.org and we will reply to you within 24 hours.